Jilliph Privacy Policy for Players in the Philippines

Scope, acceptance, and who this policy covers

This Privacy Policy applies when you visit Jilliph, register an account, log in, play a game, place a sports wager, contact support, join an eligible promotion, or make a payment. It covers information handled through the Jilliph website and the services attached to your player account.

By using Jilliph, you acknowledge that personal information may be processed as described here. Where consent is the appropriate legal basis, Jilliph will ask for it in a clear manner. Some processing is necessary to perform our agreement with you, protect legitimate interests, prevent fraud, or satisfy legal and regulatory obligations in the Philippines.

This policy does not override rights provided by the Data Privacy Act of 2012 and other applicable Philippine rules. Jilliph aims to apply transparency, legitimate purpose, and proportionality when handling player information. If a particular service requires a separate notice, Jilliph will present that notice before the relevant information is collected.

Personal information Jilliph may collect

The information collected depends on how you use Jilliph. Registration details may include your full name, date of birth, mobile number, email address, residential address, username, and password. Jilliph may also receive identity documents, a photograph or selfie, and verification results when checking age, identity, payment ownership, or account security.

Jilliph also creates records when you use platform features. These can include games viewed, bets placed, bonus activity, account preference changes, security alerts, and communications with the support team. Jilliph does not ask for more information than is reasonably necessary for a stated purpose.

Why Jilliph uses personal information

Jilliph uses personal information to open and maintain your account, authenticate logins, provide requested games, calculate results, display balances, and respond to questions. Information also helps Jilliph investigate interrupted rounds, payment concerns, suspicious access, complaints, and technical faults.

Security is another central purpose. Jilliph may analyse login, device, transaction, and gameplay patterns to identify account takeover, collusion, duplicate registrations, payment abuse, money laundering indicators, or use that breaches the Terms and Conditions. Such checks help protect both the player and the wider Jilliph community.

Jilliph may use aggregated or suitably de-identified information to understand platform performance, improve navigation, assess game popularity, and plan service updates. When Jilliph sends optional promotional communications, eligible players can change their preference. Essential account, security, payment, and policy notices are not treated as promotional messages.

Payment details and identity verification

Jilliph supports payments through common Philippine channels such as GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI, UnionBank, and eligible Visa or Mastercard cards. Jilliph may record the payment method, transaction reference, account holder name, amount, status, and time of a deposit or withdrawal.

All player-facing amounts are handled in Philippine Pesos. Jilliph may share the minimum information needed with a chosen payment provider to authorise, reconcile, refund, or investigate a transaction. Full card credentials may be handled directly by authorised payment processors rather than stored by Jilliph.

Verification may be required before withdrawal, after a security alert, or where transaction patterns require review. Jilliph uses submitted documents only for relevant verification, safety, dispute, and compliance purposes. Players should never send passwords or unnecessary financial information through ordinary messages.

Cookies, device information, and analytics

Jilliph may use cookies and similar browser storage to keep sessions active, remember settings, support navigation, measure platform performance, and detect suspicious activity. Some technologies are essential for account login, transaction security, and the reliable operation of games. Disabling essential browser storage may prevent certain Jilliph features from working correctly.

Technical records can include IP address, browser type, operating system, device characteristics, language settings, referral information, approximate location based on network data, and timestamps. Jilliph uses these details to troubleshoot errors, protect accounts, understand service demand, and identify unusual access.

You can manage non-essential cookies through available browser controls. Clearing cookies may sign you out and remove remembered preferences. Jilliph does not use technical information to secretly access unrelated content stored on your device.

When Jilliph may share information

Jilliph may disclose limited information to service providers that support hosting, cybersecurity, identity verification, payment processing, customer support, game delivery, professional advice, and compliance. These providers are expected to use player data only for authorised purposes and to apply appropriate safeguards.

Jilliph may also disclose information where required by a lawful request, court order, regulatory duty, fraud investigation, or other valid legal process. If ownership or operation of the business changes, information may be transferred as part of that transaction, subject to appropriate privacy protections and notice where required.

Personal information may occasionally be processed outside the Philippines when a specialised provider or infrastructure service operates elsewhere. In those situations, Jilliph takes reasonable steps to require suitable contractual, organisational, and technical protections.

Security controls and data retention

Jilliph uses layered safeguards designed to protect personal information against loss, misuse, alteration, unauthorised access, and improper disclosure. Measures may include controlled staff access, encrypted transmission, authentication checks, system monitoring, access logs, secure backups, and regular review of security procedures.

No online service can promise absolute security. Players also have an important role: use a strong and unique password, keep login details private, sign out on shared devices, and contact Jilliph promptly if unusual account activity appears. Jilliph will never ask you to disclose your complete password through email or support chat.

Jilliph keeps information only for as long as reasonably necessary for account service, legal obligations, transaction records, dispute handling, fraud prevention, and responsible gaming controls. Different records may have different retention periods. When information is no longer required, Jilliph will delete, anonymise, or securely isolate it in line with applicable obligations.

Your rights under Philippine privacy law

Subject to applicable conditions and lawful exceptions, you may ask Jilliph about the personal information held about you. You may also request correction of inaccurate details, object to certain processing, withdraw consent where processing depends on consent, or request deletion or blocking where legally available.

To protect your account, Jilliph may need to verify your identity before completing a privacy request. Some information cannot be erased immediately where Jilliph must retain it for legal, anti-fraud, transaction, self-exclusion, or dispute purposes. Jilliph will explain any applicable limitation in the response.

Responsible gaming and player wellbeing

Jilliph may use account and gameplay information to provide responsible gaming tools, apply deposit or session limits selected by a player, administer cooling-off periods, and maintain self-exclusion records. These activities help ensure that a restriction continues to work across the relevant Jilliph services.

Where activity suggests possible harm, Jilliph may display safer gaming reminders, limit certain communications, conduct an account review, or contact the player with information about available controls. Such measures are intended to support wellbeing and do not guarantee that every risk can be identified.

More information about account controls and safer play is available on the Responsible Gaming page. Players should always treat gaming as paid entertainment, set a budget before starting, and never use money reserved for food, rent, education, bills, or other essentials.

Age restrictions and protection of minors

Jilliph services are not intended for minors. A person must satisfy the minimum age and eligibility requirements stated in the Jilliph Terms and Conditions before opening an account or participating in real-money play. Jilliph may request age and identity evidence to verify eligibility.

If Jilliph learns that an ineligible minor has submitted personal information or used an account, Jilliph may suspend access, investigate the circumstances, and remove information where appropriate and legally permitted. Parents and guardians should keep payment credentials and gaming account passwords away from minors and use available device controls.

Changes to this Jilliph Privacy Policy

Jilliph may update this Privacy Policy when services, technology, legal requirements, payment options, or operating practices change. The latest version will appear on this page with a revised effective date. If an update materially changes how Jilliph handles personal information, reasonable notice will be provided through the platform or an account communication where appropriate.

Players are encouraged to review this page periodically. Continued use after an update takes effect means the revised policy will apply to subsequent activity, subject to any consent requirement imposed by law.

Contact Jilliph about a privacy concern

If you have a question, correction request, access request, or complaint about this Privacy Policy, contact the Jilliph privacy team at privacy@jilliph.best. Include your registered name, a safe contact method, and a clear description of the request. Do not include your password, one-time PIN, or complete bank or card credentials.

Jilliph will acknowledge and review valid privacy enquiries within a reasonable period. More complex cases may require identity confirmation or additional time, particularly where transaction, fraud, legal, or self-exclusion records are involved. General account concerns can be sent to support@jilliph.best.

For the contractual rules governing account use, payments, bonuses, games, and disputes, please read the Terms and Conditions. Those terms and this policy work together to explain your relationship with Jilliph.