Terms and Conditions – Jilliph Online Gaming Philippines

Introduction

Welcome to Jilliph. These Terms and Conditions ("Terms") govern the relationship between you and Jilliph ("we," "us," or "the platform") in relation to your use of all services available on the Jilliph website and any associated mobile applications. By registering an account or continuing to access the Jilliph platform, you confirm that you have read, understood, and agreed to these Terms in full.

Jilliph is an online gaming platform operated for players in the Philippines. Our games include poker, jackpot slots, JILI slots, card games, NBA betting, Color Game, and Pusoy — all accessible for real-money play in Philippine Pesos. If you don't agree with any part of these Terms, please do not register an account or continue using the platform.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Jilliph. If there is any conflict between these documents, these Terms take precedence unless explicitly stated otherwise.

Jilliph proudly serves players across the Philippines, from Manila Bay to the provinces

Eligibility

To open a Jilliph account and participate in real-money gaming, you must meet all of the following eligibility requirements at the time of registration and on an ongoing basis:

• You must be at least 21 years of age. This is the minimum legal age for gambling in the Philippines and is strictly enforced by Jilliph.
• You must be physically located in the Philippines or be a Filipino national permitted to access online gaming services.
• You must not be a current employee, director, officer, or contractor of Jilliph or any of its affiliated companies.
• You must not have been previously excluded or banned from Jilliph for any reason, including self-exclusion requests.
• You must have full legal capacity to enter into a binding agreement under Philippine law.
• You must provide accurate, truthful, and complete information during registration and keep that information current at all times.

Jilliph reserves the right to request proof of age and identity at any time. Accounts found to have been created by individuals who do not meet eligibility requirements will be suspended immediately and any winnings may be forfeited pending investigation. We take age verification seriously and cooperate fully with regulatory authorities on related matters.

Your Account

One Account Per Person

Each individual player is permitted to hold only one active Jilliph account. Creating multiple accounts — whether under different names, email addresses, or payment methods — is strictly prohibited and will result in the suspension of all associated accounts. If you suspect a duplicate account has been created in your name without your knowledge, contact Jilliph support immediately.

Account Security

You are responsible for maintaining the confidentiality of your Jilliph login credentials. Do not share your password with anyone, and do not allow third parties to access your account on your behalf. Jilliph will never contact you via unsolicited messages asking for your password. If your account is compromised, notify us immediately via the support channels listed at the end of these Terms.

Account Verification

Jilliph may require you to complete identity verification (commonly called KYC — Know Your Customer) before processing withdrawals or raising account limits. This typically involves submitting a government-issued ID, a selfie for facial verification, and proof of your payment method. These requirements exist to protect both players and the platform from fraud and to comply with applicable regulations.

Account Closure

You may close your Jilliph account at any time by contacting our support team. Any remaining balance in your account at the time of closure will be refunded to your verified payment method, provided all applicable verification requirements have been met. Jilliph also reserves the right to close accounts that have been inactive for a period of 12 consecutive months.

Deposits and Withdrawals

Jilliph supports all major Filipino payment methods for fast deposits and withdrawals

Accepted Payment Methods

Jilliph accepts deposits and processes withdrawals via all major Philippine payment channels. These include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, and online banking via BDO, BPI, and UnionBank. Visa and Mastercard debit and credit cards issued by Philippine banks are also accepted.

Deposit Rules

• Minimum deposit: ₱100. There is no maximum deposit, though account verification may be required for large transactions.
• All deposits must be made from a payment account that belongs to you. Third-party deposits are not permitted.
• Deposits made via GCash or Maya are typically credited to your Jilliph account within seconds. Bank transfer deposits may take up to one business day.
• Jilliph does not charge fees on deposits, though your payment provider may apply their own charges — please check with them directly.

Withdrawal Rules

• Withdrawals are processed to the same payment method used for the corresponding deposit wherever possible.
• Withdrawal requests are reviewed and processed within 24 hours on business days. GCash and Maya withdrawals are typically the fastest.
• Jilliph may require identity verification before processing a first withdrawal or any withdrawal above certain thresholds.
• Pending bonus wagering requirements must be met before a withdrawal can be approved in cases where bonuses are involved.
• Jilliph reserves the right to delay or refuse withdrawals where fraud, money laundering, or terms violations are suspected. Affected players will be notified and given the opportunity to provide clarifying documentation.

Bonuses and Promotions

Jilliph offers various bonuses and promotional rewards to eligible players from time to time. These may include welcome bonuses, deposit match bonuses, free spins, cashback offers, and event-based promotions tied to occasions relevant to Filipino players. All bonuses are subject to the following general terms, plus any specific terms attached to individual promotions.

Wagering Requirements

Bonus funds credited to your Jilliph account are subject to wagering requirements before they can be withdrawn as cash. The specific requirement multiplier for each promotion is stated at the time the offer is presented. For example, a bonus with a 10x wagering requirement means you must place bets totalling ten times the bonus amount before the funds become withdrawable. Wagering requirements must be met within the validity period of the bonus.

Bonus Abuse

Jilliph takes a firm stance against bonus abuse. This includes creating multiple accounts to claim the same promotion, exploiting bonus mechanics through low-risk betting patterns, or any other strategy designed to extract bonus value without genuine gameplay intent. Accounts found to be engaging in bonus abuse will have bonuses voided and may be subject to account suspension.

• Only one welcome bonus is available per player — duplicate accounts claiming multiple welcome offers will be closed.
• Bonuses are non-transferable and cannot be exchanged for cash prior to meeting wagering requirements.
• Jilliph reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice to affected players.
• In the event of a dispute about a bonus, Jilliph's determination is final.

Gameplay Rules

Jilliph games are governed by published rules reviewed and verified by independent auditors

Each game available at Jilliph is governed by its own specific ruleset, which is accessible within the game interface. These game-level rules are incorporated into these Terms by reference. In the case of any conflict between game rules and these Terms, these Terms prevail unless the game rules explicitly state otherwise.

Technical Failures

Jilliph maintains robust technical infrastructure to ensure games operate reliably at all times. However, in the event of a server failure, network interruption, or software malfunction during a live game session, Jilliph will take one of the following actions: void the affected bet and return stakes to the player's account, or complete the game round using recorded data where sufficient information exists to determine a fair outcome. Players will be notified of the resolution applied to any interrupted game session.

Bet Confirmation

A bet is only confirmed once it has been accepted and acknowledged by Jilliph's system. Bets that fail to register due to connection issues before this confirmation are not valid and will not be honoured. Players are encouraged to verify their bet history after any session where connectivity problems were experienced.

Disputed Game Outcomes

If you believe a game outcome was calculated incorrectly, contact Jilliph support within 72 hours of the disputed round. Provide the game name, date and time, and your account details. Jilliph will review the relevant game logs and RNG records and provide a response within five business days. The outcome of this review is final.

Prohibited Conduct

Using Jilliph comes with the expectation that you will participate in good faith and in accordance with these Terms. The following conduct is expressly prohibited and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where appropriate:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using software, bots, scripts, or any automated tools to interact with the Jilliph platform or its games.
• Colluding with other players during multiplayer games such as Poker or Pusoy.
• Attempting to exploit bugs, glitches, or vulnerabilities in the platform to gain an unfair advantage.
• Engaging in money laundering, fraud, or any other illegal financial activity via the Jilliph platform.
• Using Jilliph for any commercial purpose not expressly authorised in writing by Jilliph management.
• Harassing, abusing, or threatening other players or Jilliph staff through any communication channel.
• Accessing the Jilliph platform from a jurisdiction where online gambling is prohibited by local law.

Responsible Gaming

Jilliph is committed to providing a safe and enjoyable gaming environment for all players. We believe gaming should be a form of entertainment — something you choose to do because it's fun, not something that causes financial or personal harm. These Terms require players to use the platform responsibly and in accordance with the following principles.

Jilliph provides a range of tools to help players manage their gaming activity. These include self-set deposit limits, session time reminders, cooling-off periods of varying lengths, and permanent self-exclusion. All of these tools are accessible from your account settings and take effect promptly once activated. Requests for self-exclusion are honoured immediately and cannot be reversed during the exclusion period.

If at any point gaming stops being fun and starts feeling like a problem, Jilliph encourages you to use these tools or reach out to our player wellness team, who are available 24/7. Gaming addiction is a recognised condition and there is no shame in seeking support. Jilliph will never pressure a player who has invoked responsible gaming tools to reverse those protections.

Limitation of Liability

Jilliph provides the platform and its services on an "as is" and "as available" basis. While we make every reasonable effort to ensure the platform operates reliably, we cannot guarantee that it will be available without interruption or that it will be free from errors at all times. To the maximum extent permitted by applicable law in the Philippines, Jilliph excludes liability for:

• Any losses arising from technical failures, network interruptions, or force majeure events beyond our reasonable control.
• Any indirect, consequential, or special losses arising from your use of the Jilliph platform.
• Losses resulting from your failure to comply with these Terms, including any account suspension or forfeiture of funds that results from a Terms violation.
• Any third-party claims arising from your use of Jilliph that are not directly caused by Jilliph's own negligence.

Nothing in these Terms limits Jilliph's liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law. Players retain all statutory rights available under applicable consumer protection legislation.

Privacy and Data Protection

Jilliph collects, stores, and uses your personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and our Privacy Policy. By registering with Jilliph, you consent to the collection and use of your personal information as described in that policy.

We collect only the information necessary to operate your account, process transactions, verify your identity, and comply with our regulatory obligations. We do not sell your personal data to third parties for marketing purposes. Your data is stored securely and access is restricted to authorised personnel on a need-to-know basis.

You have the right to access, correct, and in certain circumstances request deletion of your personal data. To exercise these rights, contact our data privacy team via the contact details listed in Section 13. For full details on how Jilliph handles your personal information, including cookies and analytics, please read our Privacy Policy.

Amendments to These Terms

Jilliph reserves the right to amend these Terms at any time. When material changes are made, we will notify registered players via the email address associated with their account and by posting a prominent notice on the Jilliph platform for a period of not less than 14 days before the changes take effect. Minor amendments — such as corrections of typographical errors or clarifications that do not change the substance of any clause — may be made without prior notice.

Continued use of the Jilliph platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with the changes, you should cease using the platform and close your account before the amendment takes effect. The current version of these Terms is always accessible at jilliph.best/terms-conditions with the last-updated date clearly indicated at the top of the page.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from your use of the Jilliph platform that cannot be resolved through direct communication with our support team will be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, both parties agree to attempt in good faith to resolve the dispute through Jilliph's internal complaint process. To raise a formal complaint, contact support via the details in Section 13 and clearly describe the nature of the dispute. Jilliph commits to responding to all formal complaints within five business days and to resolving the majority of cases within 30 days of receipt.

Contact Us

If you have questions about these Terms, need clarification on any provision, or want to exercise your rights under Philippine data privacy law, you can reach Jilliph through the following channels: